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Frequently Asked Questions
Where does Zyon Footwear deliver to?
We ship worldwide from our international fulfillment center. Most orders are delivered globally, and shipping is available to all countries shown at checkout.
How much are the shipping costs?
- Free Shipping – on orders over €150
- Standard Shipping – €8.99 (orders €0–149.99)
- Full Shipping – €12.99
- VIP Shipping – €19.99 (priority shipping & enhanced tracking)
How long does shipping take?
- Processing time: 1–3 business days (picking & preparation)
- Standard Shipping (EU): approx. 3–8 business days after dispatch
- Express / VIP Shipping (EU): approx. 2–5 business days after dispatch
- International Shipping: approx. 5–12 business days, depending on destination & customs
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your DHL tracking number. You can track the status of your package online at any time via the link in the email.
Are there any additional customs duties or import fees?
For deliveries outside the European Union, additional customs duties and import fees may apply depending on the destination country. These costs are levied by the local authorities and are the responsibility of the recipient. Please check with your local customs office for the exact regulations.
How does the return & exchange process work?
You have a 30-day return policy from the date you receive your order, provided the items are: unworn, unused, and in perfect condition, all tags are still attached, and they are in their original packaging. Additionally, for deliveries within the European Union, you have a statutory 14-day right of withdrawal. Further details can be found in our Returns & Refunds Policy.
How do I initiate a return?
Simply send us an email to contact@zyonfootwear.com with the following information: Order number, Full name, Item(s) you wish to return, Brief description of the reason (optional, but helps us improve). After reviewing your request, we will send you the return address and further instructions. Unannounced returns cannot be accepted.
When will I receive my refund?
Once your return has been received and inspected, we will inform you by email. If the refund is approved, it will be credited to your original payment method within approximately 10 business days. Please note that depending on your bank or payment provider, it may take slightly longer for the funds to appear in your account.
Which payment methods do you accept?
Depending on the region, the available payment methods may vary. We typically offer, among others: Credit and debit cards (e.g., Visa, Mastercard), digital wallets (e.g., Shop Pay, Apple Pay, Google Pay – where available), and other local payment methods that will be displayed at checkout. All available options will be shown to you during the payment process.
Can I change or cancel my order afterwards?
We process orders very quickly. If you wish to make a change or cancellation, please contact us immediately at contact@zyonfootwear.com with your order number. If the order has already been shipped, a subsequent change is no longer possible – however, you can arrange a return after receiving your order in accordance with our policy.
How can I contact you?
For questions about products, sizes, ordering or shipping, simply write to us at: Email: contact@zyonfootwear.com